Last updated: September 17, 2026
This Privacy Policy explains how proplanvetdirectmall collects, uses, and protects information when you visit proplanvetdirectmall.com or place an order with us. The terms “we,” “us,” and “our” refer to proplanvetdirectmall.
Information we collect
We collect the following types of information:
- Contact and order details: name, email address, phone number, shipping address, and billing address.
- Payment information: payment method details needed to complete your transaction. Card payments are processed by our payment providers; we do not store full card numbers on our servers.
- Transaction records: order history, items purchased, order value, and refund or return records.
- Technical and usage data: IP address, browser type, device information, pages viewed, and browsing activity on our site.
- Cookie data: cookies and similar technologies used to keep your cart working, remember preferences, and measure site performance.
How we use your information
We use the information we collect for these specific purposes:
- Order processing and shipping: to confirm your order, process payment, pack and dispatch your items, and provide tracking updates.
- Customer service and after-sales support: to answer questions, handle returns and refunds, and resolve delivery issues.
- Website optimization and analytics: to understand how visitors use our site, improve page performance, and make product information clearer.
We do not sell your personal information. We share data only with service providers who help us run the store, such as payment processors, shipping carriers, and analytics tools. These providers receive only the information needed to perform their function.
Cookies
You can set your browser to refuse cookies or to alert you when cookies are being sent. If you disable cookies, some parts of the site, such as the shopping cart, may not work properly.
Your rights
You may request access to, correction of, or deletion of your personal information by emailing info@proplanvetdirectmall.com. We respond to verified requests within 30 days. If you are a California resident, you may also request information about how your data has been shared, as described under applicable California privacy law.
Data retention and security
We keep order records for as long as needed to fulfill orders, handle returns, and meet legal obligations. We use SSL encryption and reasonable technical safeguards to protect data during transmission and storage.
Children’s privacy
Our site is not directed to children under 13, and we do not knowingly collect personal information from children.
Changes to this policy
If we make material changes to this Privacy Policy, we will post the updated version on this page and revise the “Last updated” date above.