Last updated: September 17, 2026
We ship pet health and wellness products to customers within the contiguous United States. Orders are packed and dispatched from our facility at 5033 Nell St, Fort Worth, TX 76119, United States.
Where we ship
We currently deliver only to the 48 contiguous U.S. states. We do not ship to Alaska, Hawaii, Puerto Rico, or any other U.S. territory. We also cannot deliver to P.O. boxes, APO/FPO addresses, or international destinations.
Order processing and delivery times
| Stage | Timeframe | Notes |
|---|---|---|
| Order cut-off | 2:00 PM Central Time (CT), Monday–Friday | Orders placed after this time begin processing the next business day. |
| Processing time | 1–2 business days | This is the time needed to pick, pack, and hand your order to the carrier. |
| Carrier transit time | 3–5 business days | This is an estimate provided by the carrier, not a guaranteed delivery date. |
| Total estimated delivery | 4–7 business days | Total delivery time = processing time + carrier transit time. |
Business days are Monday through Friday, excluding federal holidays. Our customer service hours are Monday–Friday, 9:00 AM–6:00 PM CT.
Carriers and tracking
We choose a reliable carrier based on the delivery state and the size of your order. The carrier may vary depending on your location, but every order is shipped with a trackable service. Once your order leaves our facility, we send a shipping confirmation email that includes your tracking number and a link to follow the shipment.
If tracking has not updated within 3 business days after your shipping confirmation, please contact us at info@proplanvetdirectmall.com or call +1 682-330-2899 during service hours. We will open a trace with the carrier and keep you informed.
Shipping cost
Standard shipping is free for all orders delivered within the 48 contiguous U.S. states. There is no minimum order value required to qualify for free shipping. We do not charge shipping fees, handling fees, or any other delivery-related surcharge at checkout.
No sales tax collected
We do not calculate or collect sales tax on our website. The price you see at checkout is the price you pay. No additional tax line is added during checkout.
Delays outside our control
Carrier transit times are estimates. Severe weather, peak holiday volumes, carrier network disruptions, or other unforeseen events can occasionally extend delivery beyond the estimated window. If a delay affects your order, we will notify you by email and work with the carrier to resolve it.
Undeliverable or refused packages
If a package is returned to us because the address provided at checkout was incorrect or incomplete, or because the package was refused, we will contact you to arrange reshipment. Additional shipping costs for reshipment may apply in these cases.